FAQ
Independent technical service in Istanbul for fault diagnosis, maintenance, repair, installation and technical support.
Is Onarhane an authorised service centre?＋
No. Onarhane provides independent technical service. For products under manufacturer warranty, use the manufacturer’s authorised service channel.
Does an error code prove the failed part?＋
Not always. The code should be verified against brand, model and series; final diagnosis requires inspection and measurements.
Where do the error-code meanings come from?＋
Error-code details are published when they can be verified against manufacturer support or a manufacturer manual. Unverified codes are not turned into definitive part diagnoses.
Do you plan service across Istanbul?＋
Planning covers 39 districts, subject to appointment availability, device type, neighbourhood and address access.
Can I find service information by neighbourhood name?＋
Yes. Key neighbourhoods are listed on district pages with direct links to relevant services, appliances and fault guides.
Can the final price be confirmed by phone?＋
The model and symptom help with preliminary assessment; the final scope and any part requirement are confirmed after inspection.
Is same-day service guaranteed?＋
No. Availability depends on the day, district, appliance type and appointment load. The nearest available time is shared with the request.
Can international residents request service?＋
Yes. The site can be used in Turkish, English, Arabic and Russian, and the WhatsApp service request is prepared in the selected language.
What should I send with a service request?＋
Brand, exact model/product code, device type, symptom, displayed error code, district/neighbourhood and a short photo or video when useful.
Do brand logos mean authorised service status?＋
No. Brand names and visuals identify devices only and do not imply authorised-service, dealership or official representation unless explicitly stated.
What are the opening hours?＋
Current business-listing hours are Monday-Saturday 08:00-22:00 and Sunday 09:30-17:30.
What if my appliance is still under warranty?＋
If manufacturer warranty is active, the manufacturer’s authorised service channel is recommended first.
Where can I find the model or product code?＋
The model/product code is usually on a manufacturer label inside a door, on a side panel or at the rear. A clear photo of the label helps avoid model confusion.
Can I request service if there is no error code?＋
Yes. Describe what the appliance does, when it stops, and any sound, smell, water, heating or cooling behaviour. That is enough for an initial assessment.
Is a photo or short video useful?＋
Yes. A display warning, rating label, leak location, unusual sound or operating behaviour can be easier to assess from a short photo or video. Do not open the appliance to obtain one.
What should I do if I smell gas or burning, or see an electrical risk?＋
Stop using the unit and isolate power safely. For a gas smell, ventilate the area and avoid switches or devices that can create a spark. Use the relevant emergency/distribution line if there is an immediate hazard.