The model/product label is usually on a manufacturer identification plate placed on the body, door frame, side/rear area or another model-specific location. A clear photo of the entire label is more useful than typing only one number.
Quick answer
Look for the manufacturer identification label and photograph it completely. Do not remove covers just to find a label.
Why it matters
The exact model separates product families that may use different parts, error-code meanings, wiring or service procedures.
What to photograph
Capture the brand, model, product/service code, serial number when relevant and the complete label layout so ambiguous characters can be checked.
Common locations
Depending on the appliance, labels may be around a door opening, side wall, rear surface, drawer/compartment area or accessible chassis edge. Use the owner manual if uncertain.
Before requesting service
Send the label photo together with the symptom, displayed code and district/address information to shorten the preliminary assessment.
Stop the washer and unplug it safely if water reaches electrical parts, there is a burning smell or smoke, the breaker repeatedly trips, or the drum makes severe metallic noise. Do not force the door lock or electrical parts.
Technical references
References link to manufacturer technical information. Onarhane is an independent service and these links do not imply authorised-service status.
Last updated: 2026-09-05