Fault Guide

All Symptoms

Choose what the appliance is doing to find the relevant fault information.

Washing Machine

Not draining

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Washing Machine

Not spinning

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Washing Machine

Not filling with water

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Washing Machine

Leaking water

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Washing Machine

Shaking / vibrating

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Dishwasher

Not draining

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Dishwasher

Not cleaning well

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Dishwasher

Not drying

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Refrigerator

Not cooling

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Refrigerator

Freezer works but fridge is warm

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Refrigerator

Excessive icing

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Refrigerator

Making unusual noise

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Dryer

Not drying / takes too long

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Oven / Built-in

Not heating

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Not igniting

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

No hot water

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Pressure keeps dropping

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Pressure rising

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Radiators not heating

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Hot water fluctuates

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Boiler

Leaking water

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Not cooling

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Not heating

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Leaking / dripping water

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Icing up

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Outdoor unit not running

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Air Conditioner

Bad smell

This symptom may relate to the device's flow, sensor, mechanical, electrical or control systems. The exact cause depends on model and test results.

Washing Machine

Not starting / no power

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Door will not open

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Not heating water

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Drum not turning

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Stops mid-cycle

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Bad smell

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Detergent not dispensing / residue

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Trips breaker

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Not starting

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Not heating water

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Dishes remain dirty / spotted

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Bad smell

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Leaking water

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Tablet not dissolving

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Door will not close

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dishwasher

Stops mid-cycle

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Not starting

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Freezer section not freezing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Over-freezing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Leaking water

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Runs continuously

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Door not sealing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Freezer cold but fridge warm

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Refrigerator

Alarm / warning light

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Not heating

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Drum not turning

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Stops mid-cycle

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Water tank warning

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Filter warning

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Drying takes too long

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Dryer

Burning smell

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Heating unevenly

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Trips breaker

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Fan not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Display not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Door not closing properly

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Temperature inaccurate

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Oven / Built-in

Not starting

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Not freezing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Excessive icing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Leaking water

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Door not sealing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Runs continuously

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Alarm / warning

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Freezer

Not starting

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Not igniting

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Flame will not stay lit

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Electric zone not heating

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Induction not detecting pan

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Trips breaker

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Ignition keeps clicking

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Uneven flame

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooktop / Hob

Display error / symbol

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Weak extraction

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Light not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Motor not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Grease dripping

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Vibrating

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Cooker Hood

Buttons not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Boiler

Making noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Boiler

Error code on display

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Boiler

Needs frequent reset

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Boiler

Turns off unexpectedly

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Boiler

High gas consumption

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

AC will not turn on

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Making excessive noise

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Indoor unit icing

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Remote control not working

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Trips breaker

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Weak airflow

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Frequent start/stop

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Air Conditioner

Error code on display

Possible causes can include power, flow, sensors, mechanical components or electronic control depending on the model. A safe inspection is needed before replacing parts.

Washing Machine

Cycle takes too long

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Washing Machine

Fills with water very slowly

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Washing Machine

Water leaks from detergent drawer

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Washing Machine

Excessive foam

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Washing Machine

Leaks from door gasket

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Washing Machine

Drum makes scraping noise

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Not filling with water

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Drain pump runs continuously

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Spray arms do not rotate

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Glasses come out cloudy or spotted

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Leaks from the door

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dishwasher

Salt or rinse-aid light stays on

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Fan is not running

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Compressor clicks but does not start

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Water collects inside

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Interior light not working

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Bad smell inside

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Refrigerator

Error code or warning on display

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dryer

Drying cycle takes too long

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dryer

Door will not open

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dryer

Does not drain condensate

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Dryer

Laundry remains damp

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Oven / Built-in

Bottom heat not working

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Oven / Built-in

Top heat or grill not working

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Oven / Built-in

Clock or settings keep resetting

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Oven / Built-in

Excess heat escapes from door

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Freezer

Compressor clicks but does not start

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Freezer

Fan is not running

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Freezer

Temperature fluctuates

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Cooktop / Hob

One cooking zone not working

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Cooktop / Hob

Child lock will not engage or release

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Cooktop / Hob

Touch controls not responding

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Cooker Hood

Some speed levels do not work

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Cooker Hood

Does not remove odours well

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Boiler

Pump not running or no circulation

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Boiler

Fan is not running

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Boiler

Radiators heat unevenly

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Boiler

Flame starts then stops

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Air Conditioner

Compressor does not start

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Air Conditioner

Air temperature keeps fluctuating

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Air Conditioner

Outdoor unit is very noisy

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.

Air Conditioner

Drain blocked or water backs up

This symptom can be related to the device’s control, mechanical, electrical, airflow, water or temperature systems depending on the model. Record when it occurs and any error code.